Care Plus Group is committed to ensuring that all patients and service users receive a high quality service at all times.

We are also committed to responding positively to feedback received.

Care Plus Group aims to ensure that it is as easy as possible for all service users and patients to provide feedback in relation to the service they have received.

You can give feedback in a variety of ways:

1. Speak in person to the member of staff with responsibility for your care.
2. Give feedback in writing direct to the member of staff with responsibility for your care.
3. Give feedback by telephone directly to the member of staff with responsibility for your care.
4. Give feedback directly to our Quality Team by telephone, email or in writing using the contact details below:

Care Plus Group Quality Team

The Val Waterhouse Centre

41-43 Kent Street

Grimsby

N E Lincolnshire

DN32 7DH

Email: CPG.CareplusAssure@nhs.net

Tel: 01472 266966

Health Care Ombudsman

By phone: 0345 015 4033

In writing:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Social Care Ombudsman

By phone: 0300 061 0614

Via website: www.lgo.org.uk

Download our Complaints, Compliments, Concerns Leaflet

Download our Complaints, Compliments, Concerns Leaflet EASY READ version

Download our Fairways Care Home Complaints, Compliments, Concerns Leaflet EASY READ version