Despite our best efforts, mistakes occasionally happen. Although there are numerous safety checks to ensure that these do not affect service users, sometimes these systems break down and patients may be harmed whilst in our care.
Please be assured this happens very rarely. However, in the unlikely event that this were to happen to you we are committed to being open and honest in telling you, we will share our understanding of why it happened and offer you involvement in how we plan to reduce the chances of the same mistake happening again.
A leaflet on ‘Being Open – A Guide to Service User Safety Incidents’ is available to download here
An EASY READ version is available here
The Macmillan Social Welfare Team, comprising of Kevin Moore and Rebecca Webster, is part of the Macmillan Palliative Care Team based at St Andrews Hospice,
Aaron is looking forward to starting his new job after receiving employment support from Supported Employment. During Aaron’s initial interview with his Support Officer, Aaron