The Friends and Family Test question asks our service users to rate their overall experience of the service that they have received care from. This question is included in all of Care Plus Group’s Service User Experience surveys and our Primary Care patient surveys.
The Friends and Family Test was originally introduced in hospitals in 2013 and has since been expanded to other fields such as GP practices, community services and mental health services. Care Plus Group reports our Friends and Family Test results to NHS England.
The NHS England has produced a strategy which focuses on six underpinning core values.
Care Plus Group is committed to ensuring that our staff adhere to these six underpinning principles in everything they do. These are referred to as the 6C’s and our Service User Experience Survey comprises of questions relating to these areas:
If you would like to feedback about our services you can complete our
Care Plus Group’s dedicated Carers Wellbeing Team are highlighting the vital role of carers on Carers Rights Day. This service is run by an enthusiastic
Marharyta began working with Employability Services in September 2022, after arriving in the UK from the Ukraine. Despite having to leave her home, family and
DAVID LAWSON, Care Coordinator at Open Door Services, will be taking a dive into the cold December waters of Grimsby docks to raise awareness and
The Health & Wellbeing Team based at Queen Street Centre secured funding from the Commissioners, the Integrated Care Board, to support in raising the uptake
