Service User Experience

What is the Friends and Family Test?

The Friends and Family Test question asks our service users to rate their overall experience of the service that they have received care from.  This question is included in all of Care Plus Group’s Service User Experience surveys and our Primary Care patient surveys.

The Friends and Family Test was originally introduced in hospitals in 2013 and has since been expanded to other fields such as GP practices, community services and mental health services. Care Plus Group reports our Friends and Family Test results to NHS England.

Service User Experience and the 6C’s

The NHS England has produced a strategy which focuses on six underpinning core values.

Care Plus Group is committed to ensuring that our staff adhere to these six underpinning principles in everything they do. These are referred to as the 6C’s and our Service User Experience Survey comprises of questions relating to these areas:

Care

Compassion

Competence

Communication

Courage

Commitment

If you would like to complete our Service User Experience survey online click here

Staff and Service User feedback

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