Staff feedback

The opinions and feedback of our members is important to us

There are a number of ways staff can provide feedback to us.

Twice a year we ask staff to provide feedback via the NHS Friends and Family Test, once as a standalone questionnaire and once as part of our annual staff survey. This data is then collected and monitored.

As part of our Strategic Values, we have targets relating to this survey data in order that we can capture if our initiatives are resulting in high levels of staff satisfaction, retention and commitment to Care Plus Group and our services.

CPG Friends and Family test

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