The Care Quality Commission (CQC) has rated the Intermediate Care at Home Service, provided by Care Plus Group as Outstanding for the second time.
Intermediate Care at Home provides short-term personal care and intensive re-enablement services to people in their own home for up to six weeks. Operating across North East Lincolnshire, the service focuses on promoting self-care and independence, enabling people to reach/regain an optimum level of independence.
Intermediate Care at Home was rated Outstanding overall and for being caring, responsive and well led and Good for being safe and effective.
During the announced inspection on 10 July 2018, the inspectors received outstanding feedback about Intermediate Care at Home. The inspectors found ‘all comments from people who used the service, relatives, health and social care professionals were extremely complimentary and consistent stating they were really happy with the care, treatment and support the service provided.’ The CQC report also praised the service for being ‘exceptionally well-led’ and said ‘people were at the heart of the service’ and ‘staff worked in partnership with people, their families and other agencies to support them to reach their full potential.’
The Beacon, Intermediate Care Unit which is also part of Care Plus Group has been rated Good by the CQC following an inspection on 27 June 2018. The Beacon was rated Good for being safe, effective, caring, responsive and well-led.
Andrew Quigley, Head of Operations at Care Plus Group said:
“The staff and managers from our Intermediate Care at Home service are absolutely delighted to have received an outstanding rating, for the second time, for the quality of care they provide. Inspectors found comments from the people who use our services to be very complimentary with our staff being described as ‘creative in overcoming obstacles and finding opportunities to go over and above to promote people’s independence and dignity’.
“We at Care Plus Group are proud to have received this recognition for the second time and the confirmation of the Good rating for The Beacon. We acknowledge the hard work and commitment of our staff on a daily basis that has made this possible.”
“We always aim to provide high quality services and these reports confirm we have some of the most dedicated, professional and compassionate staff working for us. We welcome the report’s findings and as well as celebrating and continuing with the elements we are doing well, we will use these findings to improve our service further.”