Care Plus Group Stars in New National Guide to Help Other Care Services Improve

Care Plus Group is featured in a national workbook designed to help social care employers across the country secure a good or outstanding Care Quality Commission (CQC) rating.

Workforce development agency Skills for Care asked Care Plus Group to become one of their expert partners to help create a ‘Good and outstanding care guide’ to help employers to think about what they can do to secure a good or outstanding rating when they are inspected by the Care Quality Commission (CQC).

Skills for Care wanted Care Plus Group to share how they were rated outstanding and what they do day in and day out to make sure they deliver good and outstanding person centred care. Care Plus Group shared their knowledge and experiences to help other employers who want to improve their rating.

The expert feedback gathered by Skills for Care means the guide includes recommendations from good and outstanding providers like Care Plus Group, cost effective solutions and tips on what to avoid across a range of themes linked to the CQC’s five key questions.

The guide’s learning and best practice examples offers a ‘checklist’ of what good or outstanding care looks like. Its then up to employers to think about how they compare or consider how they can implement similar thinking in a way that that best fits them.

“When Skills for care asked us to get involved we were very keen to help because we are so proud of our rating but we are also aware of how much hard work goes into getting there, says Jay Sadler, Operations Manager at Care Plus Group.

“We know there was a need for this easy to use guide that brought together the experiences of employers like us already rated as good or outstanding.

“This guide is not about reinventing the wheel because we’re sharing our learning and we know it works. This guide does offer a wealth of knowledge that is designed to help any employer be a good or outstanding provider.”

Since the guidance was first launched in April 2017, the guide has proven popular with adult social care providers and has been downloaded or purchased 8000+ times. In developing the guide, Skills for Care reviewed more than 250 CQC inspection reports and have included further examples of what has impressed inspectors.  Quotes taken directly from inspection reports highlight what good and poor practice looks like. Services can use these comments to benchmark whether they are doing things well, or to decide where they can make improvements well in advance of the CQC inspection.

To find out more about the ‘Good and outstanding care guide’ go to

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