The Care Quality Commission (CQC) has rated the Intermediate Care at Home Service, provided by Care Plus Group as Outstanding.
Intermediate Care at Home provides short-term personal care and intensive re-enablement services to people in their own home for up to six weeks. Operating across North East Lincolnshire, the service focuses on promoting self-care and independence, enabling people to reach/regain an optimum level of independence.
During the announced inspection in October and November 2015 the inspectors received some outstanding feedback about the service. The inspectors found ‘comments from people who used the service and relatives were very complimentary and consistent stating they were extremely happy with the care, treatment and support provided.’ The CQC report also praised the ‘extremely kind, caring and supportive staff’ and said ‘privacy and dignity was always respected during the delivery of personal care.’
Inspectors also found that ‘the safety of people who used the service was taken very seriously and managers and staff were well aware of their responsibility to protect people’s health and wellbeing. They also found ‘people received very consistent support from care workers who had the skills and knowledge to meet their individual needs.’
Andrew Quigley, Head of Operations at Care Plus Group said:
“The staff and managers from our Intermediate Care at Home service are absolutely delighted to have received an outstanding rating for the quality of care they provide. Inspectors found comments from the people who use our services to be very complimentary with our staff being described as ‘kind, caring and supportive.’ We at Care Plus Group are proud to have received this recognition and we acknowledge the hard work and commitment of our staff. We are the first service in North East Lincolnshire to have been awarded an outstanding rating.”
“We always aim to provide high quality services and this report confirms we have some of the most dedicated, professional and compassionate staff working for us. We welcome the report findings and as well as celebrating and continuing with the elements we are doing well, we will use these findings to improve our service further.”
Click here to see the report on the CQC website
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