Hope Specialist Service, which is part of Care Plus Group, has won the prestigious National Association of Primary Care (NAPC) award for “Most Productive Joint Working Initiative”.
The NAPC is the home of Primary Care in its widest sense, giving a local, regional and national voice to all health care professionals working within Primary Care. The association is resolute in improving the quality of health care offered to patients free at the point of care and believes this can be done through innovation, redesign and the spread of excellence in clinical practice. The awards are a celebration of those who inspire and make a real difference to their patients and local populations.
The Hope Specialist Service won its award for a ground-breaking collaboration between a specialist multi-disciplinary team of falls and respiratory health professionals and its team of more than ninety volunteers, aged between 8 and 88, many of whom first encountered Hope Street as patients. The collaboration has enhanced and brought to life an ever changing and dynamic service that demonstrates outstanding clinical outcomes for patients, whilst also irreversibly touching the lives of the health professionals and volunteers who are integral to its delivery.
During the last eight years, Hope Street’s volunteers have been the best possible advocates for the service. They are only too happy to tell patients and commissioners alike that the service works because it worked for them and in many cases completely changed their lives.
The NAPC judges commented that there were many entries for the award, but Hope Street’s had stood out head and shoulders above the rest and they had been blown away by it.
Respiratory Lead Pam Hancock, who received the award at the gala dinner and awards ceremony at the Hilton Metropole Hotel in Birmingham on 16th October, said,
“It is an absolute privilege and honour to receive this award on behalf of the dedicated team at Hope Street. All of our volunteers, staff and commissioning colleagues should be very proud. Our volunteers have completely changed our way of practicing and our lives, but they don’t realise how special they are. To them, having volunteers is common sense and every service should have them. And they’re right to think that.”
If anyone is interested in finding out more about the Hope Street Specialist Service (Falls and Respiratory), they can call 01472 313400.
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