“I feel much more prepared in my new role.” – Shannon’s Story

Shannon embraces the move into her new role with support from Employability Services.

Shannon first contacted Employability Services to ask for support to help her change career direction. Having a wealth of experience already from working many years within Health & Social Care, she wanted to move away from the care aspect of her role and embrace a more supportive stance.

Shannon felt overwhelmed with her desire to make a change in her career, and this was having a negative impact on her mental health. She was anxious about expectations, and low in mood about the direction her career was going. Her existing manager at the time, was very supportive and offered various ways to change things, however Shannon still wasn’t finding the right job offer to fulfil her aspirations.

Shannon’s support officer, Tracy Chaplin, offered various options and signposting to alternative job roles and discussed potential transferrable skills. Tracy supported Shannon to identify her strengths and build self-esteem, conducting interview techniques and support in applications. Shannon was ultimately successful with gaining a new role supporting Children with Mental Health and Behavioural issues.

We asked Shannon about her experience with Employability Services. She said:

“I am really grateful for all the support I have received – it has been really helpful, and I feel much more prepared now in my new role.”

We asked Tracy about her experience supporting Shannon. She said:

“I have a great belief that Shannon will thrive in her new role. She is really passionate about helping others to improve their lives.”


For more information on the Employability Team and how to be supported by Employability Services, Visit





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