Service User Feedback

The Friends and Family Test

The Friends and Family Test gives you, as service users, an opportunity to provide feedback on the service or organisation that is providing your care and recommending the service to those closest to you.

The Friends and Family Test was originally introduced in hospitals in 2013 and has since been expanded to other fields such as GP practices, community services and mental health services.


Service User Experience and  the 6C's 

The NHS England has produced a strategy which focuses on six underpinning core values. Care Plus Group is committed to ensuring that our staff adhere to these six underpinning principles in everything they do. These are referred to  as the 6C’s.

The service user experience comprises of questions relating to the 6C’s (Care, Compassion, Competence, Communication, Courage and Commitment).

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