24 Hour Telephone Triage

Care Plus Group provides 24 hour telephone triage service. Local nurses, with local knowledge of all service available in North East Lincolnshire give advice to patients wishing health advice or access to GP out of hours appointments. Instead of waiting for a nurse to call patients back the call handlers offers a responsive service, there is no wait for a call back. Patients speak directly to nurses able to give health advice. The nurses have a range of experience able to give a wide range of advice. The service also uses a clinical decision software programme, as an aid to triaging patients; this software is evidence based and uses the latest information.

The call handling service also sits in the same building as the Rapid Response Service. Communication between the teams is excellent and if patients need to be referred to the Rapid Response service – this is undertaken immediately. 

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