Care Plus Group provides a 24 hour telephone triage service.
This service is staffed by local nurses, with local knowledge of all the service available in North East Lincolnshire and able to give health advice to patients or access to GP out-of-hours appointments.
Unlike calling your GP [practice, our triage service provides a responsive service so you won’t have to wait for a call back but will get through to a nurse who can offer advice when you need it.
Our nurses have a range of experiences and are able to give a wide spectrum of advice.
The service also uses a clinical decision software programme, as an aid to triaging patients; this software is evidence based and uses the latest information.
Our Telephone Triage Nurses sit in the same building as a Community Urgent Care Team, making it easy for them to communicate with Community Urgent Care Team (formally Rapid Response) and fast-track a patient in need of this service and ensure they receive immediate care.
Val Waterhouse Centre
41-43 Kent Street
Contact via Single Point of Access on 01472 256 256
24 / 7
24 hour health telephone triage is available for patients unable to access their own GP surgeries during working hours and GP out of hours is open from 18.30 – 08.00am Monday to Friday and 24 hours Weekends and Public Holidays.
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